Privacy Policy

Protective Auto Solutions is an authorized XPEL paint protection film installer located at Unit 104 – 832 McCallum Rd, Langford, BC, V9B 0G3. We operate the website at ppf.protectiveautosolutions.com and provide automotive paint protection, ceramic coating, and window tint services to vehicle owners across Victoria and Langford, British Columbia.

Privacy Contact:
Email: [email protected]
Phone: 250-532-1712
Address: Unit 104 – 832 McCallum Rd, Langford, BC, V9B 0G3

We collect personal information only when you voluntarily provide it to us. This may include:

• First and last name
• Email address
• Phone number
• Vehicle make, model, and year
• Service inquiries and messages you send us
• IP address and browser type (collected automatically via analytics)
• Pages visited and time spent on our website

We do not collect payment card information directly. All payment processing is handled by secure third-party processors.

We use the personal information we collect to:

• Respond to your quote requests and service inquiries
• Schedule and confirm appointments
• Provide the automotive protection services you have requested
• Send you service updates, appointment reminders, and follow-up communications
• Improve our website and marketing effectiveness
• Comply with applicable laws and regulations

We will not use your personal information for any purpose other than those listed above without your prior consent.

We use the following third-party platforms that may process your personal information on our behalf:

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following circumstances:

• To service providers who assist us in operating our business (e.g., CRM, scheduling software), under strict confidentiality agreements
• To XPEL Technologies for the purpose of warranty registration
• When required by law, court order, or government authority
• To protect the rights, property, or safety of Protective Auto Solutions, our customers, or the public

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Customer service records are typically retained for a minimum of 7 years to support XPEL warranty claims.

You may request deletion of your personal information at any time by contacting us at [email protected]. We will process deletion requests within 30 days, subject to any legal obligations to retain certain records.

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors interact with our site (anonymized)
• Marketing cookies: Used by Google Ads to measure the effectiveness of our advertising campaigns

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

As a resident of British Columbia, you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate personal information
• Withdraw consent for the use of your personal information (subject to legal or contractual restrictions)
• Request deletion of your personal information
• File a complaint with the Office of the Information and Privacy Commissioner for BC (OIPC)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our website is served over HTTPS (SSL/TLS encryption). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for BC (OIPC) at www.oipc.bc.ca.